1
1. What is the guest’s name?
2
1. What detail confirms that the receptionist is checking the correct reser...
3
Why does Mr. Tanaka mention that he booked through the website?
4
What is the purpose of asking for a credit card at check-in?
5
Where is the elevator located according to the receptionist?
6
What time will the airport shuttle leave?
7
When is Mr. Tanaka’s flight?
8
What does the dialogue suggest about the receptionist’s communication style?
9
Which of the following best summarizes the guest experience in this interac...
10
How does the receptionist show professionalism during the check-in process?...
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